Return policy
- This Return Policy
only applies to products that are listed on any website or mobile application
owned or operated by aiman.com.bd (the “Site”) as “Sold and Shipped by aiman.com.bd”.
- What
can I return?
- You
may return most new, unopened items sold and fulfilled by www. aiman.com.bd
within 1 day of delivery for a full refund.
Does
aiman.com.bd offers replacements or exchanges?
- Yes,
we do. If you received a damaged or defective item, we’ll send you a
replacement of the same item based on the availability. If you’d like to exchange an item for something
else, you can exchange for a different product in the same category. Just call
our hotline +8801612672203 number and follow the instructions. There are certain conditions for getting an exchange for the purchase.
- Product must be unopened and unused.
- Request must be generated through Facebook/Email/Call within 24 hours of Delivery.
- Exchange is subject to availability.
- Exchange Product(s) value should be higher than the current Product(s) value.
When
will I get my refund?
- Usually
within 2-3 weeks (21 Working Days Max) of returning your order. After we
receive and process your return, it may take 5-7 business days for your refund
to take place in your desired method (aiman.com.bd coupon, bKash or Bank Transfer). Due to pandemic situation, refund may take upto 45 workings day to be completed.
Will
there be any cost to return any item?
- The
customer will not bear any cost for returning any defective or damaged item(s).
aiman.com.bd will bear the cost in such cases. aiman.com.bd will pick the return
requested product(s) up from Home Address inside Dhaka Metro and Customer has
to drop the product on Designated outside Dhaka Hub so that aiman.com.bd can
collect it.
Conditions for Returns
- The
product must be unused and kept in original packaging. If a product is returned
to us in an inadequate condition, we reserve the right to send it back to you.
- The
product must include the original tags, user manual, warranty cards, freebies
and accessories.
Valid reasons to return an item
- Delivered
Product is damaged (physically destroyed or broken) / defective (dead on
arrival)
- Delivered
Product is incorrect (presentation different on website) / incomplete (missing
parts)
** Delivered
Product is “No longer needed” (you no longer have a use for the product / you
have changed your mind about the purchase/ you do not like the product after
opening the package) is not eligible for a return request.**
Warranty Policy
- aiman.com.bd
provides 2 types of warranty.
1.
Brand
Warranty. 2.
Seller’s
Warranty.- Type
of Warranty along with the number of years will be mentioned in each product’s
detailed page.
How
to Claim Warranty?
- To
claim warranty, you need to contact our customer service number +8801612672203and schedule a pickup while mentioning the problem. aiman.com.bd will pick up the
product and make sure the return after servicing. To claim a valid warranty,
customer needs to provide the invoice that he/she got from aiman.com.bd during
the purchase. In that invoice, product serial number along with the warranty
period will be mentioned. Our QC team will cross check the actual product
number along with the serial number and if they find any discrepancy then the
warranty claim will be declared as void. On other note, regular warranty
conditions will be applicable.
- **
Warranty will be provided upon the availability of spare parts in the market.
Return time may vary upon this.
- **
aiman.com.bd may refuse to provide warranty by mentioning the cause to the
customer.